Terms & Conditions

Returns and Exchanges

If an item you receive is defective or incorrect, we will replace it with a non-defective item or provide you with a refund of the cost of the item, provided that you contact us at info@totalaesthetics.com.au within 28 days of receiving the item, quoting your order number and outlining what is wrong with the item. The item must be returned within 7 days of contacting us.

This policy does not apply to change-of-mind returns, Refunds will only be made via same payment method. For refunds requested over 56 days of completing a payment, a credit voucher will be given in place of a refund.

What to do if you’ve had a reaction?

Total Aesthetics promotes the use of one product line at a time as different formulations mixed together can in some cases lead to an unpleasant result.

If you experienced an allergic reaction, please send a detailed description of what occurred and photos to info@totalaesthetics.com.au. Please note that issues must be reported within 28 days of receipt of item. In certain instances, a medical certificate may be requested to identify if it is the product that caused the allergic reactions.

If you are dis-satisfied with your purchase

Should you wish to return an item that you’ve purchased, please email us at info@totalaesthetics.com.au  You will need to arrange postage of the item and a credit voucher will be issued to you once we have received the items subject to inspection and approval.

Return conditions prior to approval of credit voucher:

Item must be in original purchase condition, packaging must be original without marks or damage and the item must be in new and completely unused condition. Please note Items purchased at a discount or on sale are not available for exchange or return

Shipping address:  Total Aesthetics PO Box 859 RICHMOND NSW 2753

Please include a note with your Name and Order number for reference.

Please email us at info@totalaesthetics.com.au with your post tracking number

Note: Shipping cost will not be refunded. Refunds will be issued as a credit voucher.

By agreeing to these terms and conditions you agree to allow us to send through marketing material and special offers via our mailing list. you may opt out at anytime.